return policy

Return & Refund Policy

Last updated: 25 August 2026

We stand behind everything we sell. Our policy is simple and fair to both sides — it reflects how building materials and hardware actually work.

When we accept returns

Report the issue within 48 hours of delivery (with photos where possible) and we will replace the item or refund you, no arguments, in these cases:

Damaged in transit — broken, dented, torn packaging with damaged contents.
Wrong item delivered — different product, size, colour or specification than ordered.
Missing items — anything billed but not delivered.
Manufacturing defects — genuine quality issues in the product itself.

The best time to check your order is at delivery, before sharing the delivery OTP — our agent will wait while you count and inspect.

Items we cannot take back

Because of the nature of building materials, the following are non-returnable unless damaged, defective or wrongly delivered:

Cement and setting compounds once the bag/packaging is opened, or after 48 hours (moisture exposure).
Cut-to-length goods — wire, cable, chain, rope, pipe or profiles cut to your requested length.
Tinted or custom-mixed paint prepared to your shade.
Adhesives, sealants and chemicals with broken seals.
Items that have been installed, used, altered or site-soiled.

Condition for return

Item in original condition and packaging, with all accessories.
Original GST invoice (or invoice number) provided.

How refunds work

Replacement first: where stock allows, we replace the item on our next delivery run to your area — usually the fastest resolution.
Prepaid orders: refunds go back to the original payment method within 5–7 working days of approval.
Cash on Delivery orders: refunds by bank transfer/UPI to details you provide, within 5–7 working days of approval.
Where we arranged the pickup for an approved return, pickup is free; delivery charges are refunded when the whole order is returned due to our error.

Bulk & trade orders

For project-quantity orders, shortages or damage must be noted at the time of delivery on the delivery record. Post-delivery claims on bulk material are assessed case by case.

How to raise a return

Call or WhatsApp +91 98765 43210 or email info@homeandhardwaremegastore.com with your order number, the issue, and photos. We respond within one working day.